Service Specification

Service Specification

This document describes the designed functionality of the Build Paperless platform as referenced in our Terms of Service.

Last Updated: March 2, 2026
|Version 1.0

This Service Specification is incorporated by reference into the Terms of Service between you and Cashara Pty Ltd (trading as Build Paperless). It describes the designed functionality of the Services. Feature availability varies by subscription tier — refer to our Pricing page for tier-specific inclusions.

1. Overview

Build Paperless ("the Platform") is a cloud-based construction management platform designed for residential general contractors, material suppliers, and homeowners. The Platform is delivered as a Software-as-a-Service (SaaS) application accessible via web browser and mobile applications.

The Platform provides tools for managing the lifecycle of residential construction projects — from initial lead enquiry through construction to substantial completion and closeout.

2. Account Types & Access

The Platform supports the following account types, each with role-specific functionality:

  • Builder Accounts — for licensed residential builders. Paid subscription required. Access to all builder-tier features.
  • Supplier Accounts — for material and trade suppliers. Paid subscription required. Access to catalogue, pricing, and order management features.
  • Team Member Accounts — for builder employees and subcontractors. Provisioned by the builder's organisation. Access determined by the builder's subscription tier.
  • Customer (Homeowner) Accounts — for homeowner clients of builders. Always free. Read-only access to their project information via the Client Portal.

3. Core Platform Features

The following sections describe the designed functionality of each feature area. All features are subject to the subscription tier held by the user's organisation.

3.1 CRM & Lead Pipeline

Lead and enquiry management for tracking prospective clients from first contact to contract execution.

  • Kanban board and list view for lead stages (new lead, consultation, design, tender, contract signed, in construction, completed)
  • Search and filtering by lead title, client name, email, stage, or source
  • Multi-client association per lead with role tracking
  • Lead source tracking (website, referral, display home, social media, real estate, other)
  • One-click lead-to-project conversion with data carry-over
  • Pipeline analytics (total leads, active leads, pipeline value)

3.2 Project Management

Central project record linking all documents, photos, communications, payments, and milestones.

  • Project creation with site address, client details, project type, and description
  • Milestone and timeline tracking with configurable stages
  • Project progress calculation and status tracking
  • Multi-client association per project
  • Project-level document, photo, change order, and payment aggregation
  • Activity log recording all project events

3.3 Contracts & Digital Signatures

Import, manage, and digitally execute construction contracts. The Platform does not provide or license contract templates — users must independently obtain and licence their own contract documents.

  • Import of user-owned contract documents (PDF)
  • Digital signature facilitation via integrated e-signature provider (BoldSign)
  • Signature audit trail (signatory identity, timestamp, signature data)
  • Signed documents automatically filed to project record
  • Statutory declaration generation with digital signature and PDF export

3.4 Material Selections

Product catalogue and client selection workflow for managing material and fixture choices.

  • Product catalogue management with supplier pricing tiers
  • Client-facing browsing and comparison interface via the Client Portal
  • Timestamped client sign-off on selections
  • Selection deadline tracking by construction stage
  • Cross-project selection status overview

3.5 Document Management

Centralised storage and organisation of project documents.

  • Upload and store documents against specific projects
  • Category organisation (plans, certificates, supplier quotes, council correspondence)
  • Keyword search across all projects
  • Filter by document type or date range
  • Shareable document links with optional expiry
  • Client Portal visibility controls per document

3.6 Drawings & Plans

Plan viewing, annotation, and measurement tools for on-site and office use.

  • Annotation tools: freehand drawing, lines, arrows, rectangles, ellipses, text, pins, numbered callouts
  • On-screen measurement: distances, areas, and angles with scale calibration (mm, cm, m, ft, in)
  • Layer management (markups, measurements, punch list item pins, notes, dimensions) with toggle visibility
  • Shareable links with optional expiry and access tracking
  • Export as composite PDF or high-resolution PNG
  • Version tracking with superseded drawing retention
  • Punch List Item pin linking to punch list item records

3.7 Site Photos

Photo capture, storage, and organisation by project and construction phase.

  • Upload photos tagged to project and construction phase
  • Private storage with signed URL access (photos are not publicly accessible)
  • Photos visible to clients in the Client Portal organised by phase
  • AI-assisted photo analysis (optional)

3.8 Change Orders

Creation, costing, and digital approval of contract change orders.

  • Create change orders with line items and cost impact
  • Send for digital client signature
  • Signed change orders automatically filed to project record
  • Change Order history and audit trail

3.9 Payments & Invoicing

Progress claim generation, invoice tracking, and accounting integration.

  • Progress payment schedule setup using configurable stages (deposit, base, frame, lock-up, fixing, completion)
  • Automated claim amount calculation from contract value and stage percentages
  • Invoice tracking dashboard (pending, overdue, paid) across all projects
  • Purchase order creation, email delivery, and delivery tracking
  • QuickBooks Online accounting integration (bidirectional invoice and purchase order sync); Xero integration is on the roadmap for your market
  • Payment processing via Airwallex (PCI-DSS Level 1 certified)

3.10 Email Integration

Inbox connection with AI-assisted sorting and project linking.

  • Connect email inbox to the Platform
  • AI-assisted email categorisation by project (using Job ID matching)
  • Searchable email threads tied to project records

3.11 Site Diary

Daily site activity recording with weather data, GPS location, and AI assistance.

  • Daily entry capture: weather conditions, trades on site (with worker counts), work completed, issues, and delays
  • Automatic weather data from Bureau of Meteorology (current/forecast) and Open-Meteo (historical)
  • GPS location capture with reverse geocoding to street address
  • AI-assisted prefill suggestions based on recent entries and active milestones
  • AI-generated professional summaries (daily, weekly, monthly)
  • Selective Client Portal visibility per entry

3.12 Checklists

Checklist scheduling, execution, team assignment, and AI-assisted reporting.

  • Pre-built checklist templates: frame stage, lock-up, pre-lining, waterproofing, fixing, substantial completion, closeout
  • Custom template creation
  • Checklist item tracking (pass, fail, N/A, not inspected)
  • Assign checklists to project team members (subcontractors, employees)
  • Photo attachment per checklist or per item with GPS stamp
  • Digital signature on completion
  • AI-generated checklist summary reports with suggested punch list items and follow-up actions
  • Certificate and document attachment per checklist
  • Checklist results visible in Client Portal

3.13 Safety Management

JHA generation, incident reporting, and regulatory compliance tracking.

  • Pre-built JHA templates: roofing, excavation, demolition, electrical, scaffolding, concrete, carpentry, plumbing
  • AI-generated JHA using hierarchy of controls, contextualised to trade, activity, and recent site data
  • Digital worker sign-off on JHA
  • Incident reporting: near miss, first aid, medical treatment, lost time injury, property damage, environmental, dangerous occurrence
  • Investigation workflow: root cause analysis, corrective actions with assignees and due dates
  • State-by-state WorkCover regulator contacts and notifiable incident flagging

3.14 Reporting & Analytics

Financial reporting, KPI dashboards, and custom report building.

  • Pre-built reports: aged receivables, cash flow forecast (12-week rolling), project profitability
  • KPI dashboard: gross margin, collection rate, days to payment, on-time completion, punch list item rate, checklist pass rate
  • Custom report builder with drag-and-drop widgets (KPI cards, tables, charts)
  • CSV export for all reports
  • Financial reports powered by QuickBooks Online integration data

3.15 AI Features (Paperless AI)

AI-assisted tools across the Platform, subject to monthly credit allocation per subscription tier. AI features are informational and assistive in nature — they do not constitute professional legal, financial, or construction advice.

  • Quote extraction: upload supplier quote PDFs for automated data extraction (supplier, amounts, line items, dates)
  • Email categorisation: AI-assisted sorting of emails to projects
  • Site diary prefill: AI-suggested work notes based on recent entries and milestones
  • Checklist reports: AI-generated professional summaries from checklist data
  • JHA generation: context-aware safety method statements
  • Project descriptions: AI-generated project descriptions from project metadata
  • Budget analysis: cost overrun identification and forecasting
  • AI Co-Pilot: chat interface for project-specific queries and recommendations

3.16 Client Portal

Homeowner-facing portal providing read-only visibility into their project. Always free for homeowners.

  • Progress photos organised by construction phase
  • Milestone and stage tracking
  • Material selections browsing, comparison, and sign-off
  • Project messages and communication history
  • Document access (where builder has enabled visibility)
  • Change Order viewing and digital approval
  • Payment and invoice visibility
  • Checklist results
  • Warranty claim submission

3.17 Substantial Completion & Closeout

Assembly of the complete project record for closeout to the homeowner at substantial completion.

  • Automatic aggregation of project photos, signed change orders, certificates, checklist reports, payment records, and communication history
  • Punch List Item tracking with photo evidence, trade assignment, and resolution status
  • Warranty documentation tracking
  • Complete digital project record accessible to homeowner

4. Supplier-Specific Features

The following features are available to Supplier account holders, subject to their subscription tier.

  • Product catalogue management (product listings with images, descriptions, and specifications)
  • Per-builder pricing tiers
  • Builder relationship management and connection requests
  • Order notification and tracking
  • Stock availability updates
  • Bulk product upload and management
  • Analytics and reporting on product views and orders
  • ERP integration (SAP, Dynamics, Pronto) — Commerce tier and above
  • Featured placement and advertising — Marketplace tier

5. Third-Party Integrations

The Platform integrates with the following third-party services. Third-party services are governed by their own terms and conditions. Build Paperless does not warrant or guarantee the availability or performance of third-party services.

  • QuickBooks Online — Accounting integration for invoice and purchase order synchronisation
  • Xero — Accounting integration for invoice and purchase order synchronisation (on the roadmap for your market)
  • BoldSign — Digital signature facilitation for contracts, change orders, and statutory declarations
  • Airwallex — Payment processing (PCI-DSS Level 1 certified)
  • Bureau of Meteorology / Open-Meteo — Weather data for site diary entries
  • Google Maps — Address autocomplete and geocoding

6. Platform Delivery & Infrastructure

  • Delivery Model: Cloud-based SaaS, accessible via modern web browsers and mobile applications
  • Data Hosting: Hosted infrastructure with regular automated backups
  • Encryption: Data encrypted in transit (TLS) and at rest
  • Authentication: Email/password authentication with optional multi-factor authentication (MFA)
  • Access Control: Role-based access control per account type and organisation
  • Payment Security: Payment card processing handled by PCI-DSS Level 1 certified provider (Airwallex)

7. Subscription Tiers

Feature availability is determined by the user's subscription tier. The current tiers and their inclusions are published on the Pricingpage and may be updated from time to time with 30 days' notice.

7.1 Builder Tiers

  • Starter — Up to 5 projects, 100 AI credits/month, core features, email support
  • Professional — Up to 20 projects, 250 AI credits/month, e-signatures (20 docs/month), all integrations, priority support
  • Enterprise — Unlimited projects, 1,000 AI credits/month, unlimited document storage, custom integrations, API access, dedicated account manager

7.2 Supplier Tiers

  • Catalogue — Up to 100 products, 20 builder connections, basic analytics
  • Commerce — Unlimited products and connections, per-builder pricing tiers, ERP integration, advanced analytics
  • Marketplace — Everything in Commerce plus featured placement, advertising, dedicated account manager, white-label capabilities

7.3 Customer (Homeowner) Accounts

Always free. Access to the Client Portal with read-only visibility into projects associated with the customer's account.

8. Limitations & Exclusions

The following are expressly excluded from the designed functionality of the Platform:

  • The Platform does not provide, distribute, or licence contract templates (including HIA, MBA, AS4000, or state/territory Office of Fair Trading templates). Users must independently obtain and licence their own contract documents.
  • AI features are informational and assistive. They do not constitute legal, financial, or construction advice and should not be relied upon as a substitute for professional counsel.
  • The Platform is not a substitute for professional legal, financial, engineering, or construction advice.
  • Availability and performance of third-party integrations (QuickBooks Online, Xero, BoldSign, Airwallex, etc.) are subject to those providers' own terms and uptime.
  • The Platform does not guarantee uninterrupted service or error-free operation. Scheduled and unscheduled maintenance may occur.
  • Document storage limits apply per subscription tier (unlimited for Enterprise only).

9. Changes to This Specification

Build Paperless may update this Service Specification from time to time to reflect new features, modifications to existing features, or the removal of discontinued features. Material changes will be communicated with at least 30 days' notice via email or in-platform notification, consistent with the notice provisions in the Terms of Service.

10. Contact

For questions about this Service Specification, contact us at legal@buildpaperless.com.au.