Security & Trust

Your Data is Our Responsibility

Enterprise-grade security. Hosted on AWS. Protection for your project data you can rely on.

Encryption Everywhere

TLS 1.3 in transit, AES-256 at rest on our cloud infrastructure. Connected accounting credentials get an extra layer of encryption at the application level.

Secure AWS Hosting

Your project data is stored in AWS data centres in Sydney, Australia. Fully compliant with local data protection laws.

Multi-Factor Authentication

2FA via SMS or authenticator app for an extra layer of account protection.

Access Controls

Role-based access so users only see what they need to.

Audit Logging

Sign-ins, admin actions and deletions are logged with who, when, and from where.

Automated Security Checks

Security lint and secret scanning on every change, plus weekly dependency audits and CodeQL code scans.

Compliance & Certifications

On our roadmap

ISO 27001

Information security management certification

Planned 2027

SOC 2 Type II

Security and availability controls

Compliant

Privacy Compliance

Data handled in line with applicable privacy law, including the Privacy Act 2020 (NZ) for New Zealand customers

Our Security Practices

Infrastructure Security

  • Database hosted by Supabase in the AWS Sydney region
  • Application servers in Sydney
  • HTTPS enforced on every page (HSTS)
  • Security headers tested automatically
  • Automated dependency updates

Application Security

  • Code reviews before every deployment
  • Automated vulnerability scanning
  • SQL injection & XSS prevention
  • Rate limiting
  • Secure session management

Data Protection

  • Accounting connection tokens encrypted with AES-256-GCM in the app
  • Database encryption at rest and in transit
  • Automated database backups managed by Supabase
  • Secure data disposal

Operational Security

  • Least-privilege access policies
  • Every change built and tested before release
  • Automated error monitoring and alerting

Enterprise-grade AWS hosting

Your project data is stored in the AWS Sydney region, which means:

  • Your data is hosted in Australia (AWS Sydney region)
  • Encrypted in transit and at rest (AES-256)
  • No third-party resale of your data
  • Regular automated backups

Security Incident Response

What Happens if There's a Security Incident?

If something goes wrong, we work through it in four steps.

1

Detection

Automated monitoring that alerts us

2

Containment

Affected systems isolated

3

Notification

Affected users notified as privacy law requires

4

Resolution

Fix, strengthen defences, post-mortem

Responsible Disclosure Program

Found a vulnerability? Report it responsibly and we commit to:

  • Response within 24 hours
  • Updates throughout the resolution process
  • Recognise your contribution (with your permission)
  • No legal action for good-faith research
1

Report the Issue

Email security@buildpaperless.ai with details. We respond within 24 hours.

2

Investigation

We assess and reproduce the issue within 48 hours.

3

Resolution

Critical issues patched within 7 days, others based on severity.

4

Disclosure

Coordinated disclosure after fix. Recognition for responsible reporting.

Security Resources

Privacy Policy

How we collect, use, and protect your data

Terms of Service

Your rights and responsibilities

Status Page

Real-time platform status and incidents

Questions About Security?

Our security team is here to help. Reach out anytime.